FAQ's

If we don’t cover your frequently asked question (FAQ), don’t hesitate to contact us

No, you can make an appointment directly at our clinic without a referral. Please note under certain schemes you may need a referral.

The initial consultation will take approximately 45 minutes to complete. This will enable your osteopath to take a thorough history, to examine you and depending upon your condition, to treat you. Follow-up treatments are shorter, and will take approximately 30 minutes.

If you have a complex medical history or condition, or for complex breastfeeding issues, we recommend you consider booking an extended consultation to allow sufficient time. An extended initial consultation will take approximately 1 hour to complete. If an extended follow-up appointment is also required, this will take approximately 45 minutes.

Please arrive at least 5 minutes early for your first appointment, as you will need to complete some initial paperwork.

Although there are not many conditions that require diagnostic imaging before a first appointment, if you have any x-rays, scans, diagnostic imaging, test results or reports for your injury or condition, bring them along.

For babies and young children, please bring their Maternal and Child Health green, along with any other items required to keep them comfortable throughout the appointment.

Your osteopath will ask about your problem and symptoms. This will include your medical history, any medications you are taking or other factors that may not appear to be directly related to your problem. Your osteopath will advise you if they can treat you or you need to be referred to another health practitioner.

Your osteopath will conduct an examination and clinical tests. These include diagnostic, orthopaedic or neurological tests, movement and postural assessments, which determine how best to manage your condition.

The osteopath may lift your arms or legs and you may be asked to bend over, or be asked to perform an activity. Osteopathy takes a whole of body approach to assessment and clinical management, so your osteopath may look at the area that is troubling you, as well as other parts of your body.

For example if you have a sore knee, your osteopath may also look at your ankle, pelvis and back.

Your osteopath will explain their diagnosis and the proposed treatment plan with you, and gain informed consent to continue with hands-on treatment. Osteopaths provide a broad range of treatments, including manual therapy, prescription of clinical exercises for you to do at home or work, lifestyle interventions and recommend equipment to help you manage your condition and function.

It is important that you feel comfortable, so wear a loose shirt or t-shirt, and loose pants or shorts, or bring loose clothes with you to change into at the appointment. Your osteopath will need to observe the area of concern, so you may be asked to remove some clothing for the examination and treatment.

For babies and young children, please bring a nappy bag and a spare change of clothes.

Payment is required at the time of service. Payment can be made by cash, cheque, EFTPOS, Visa or MasterCard.

We offer a reduced fee for Health Care Card holders only. As the time to complete a thorough history, examination and treatment is the same for all patients, irrespective of their age, both children and adults are charged the same fee.

Most private health insurers provide rebates for osteopathy under extras cover. Our clinic has HICAPS facilities enabling you to claim directly at the time of your appointment.

Please note there will be a gap fee to be paid at the time of the appointment.

Please speak with your health insurer to determine your level of cover.

Osteopathic treatment is not covered by Medicare.

However, if you have been diagnosed with a chronic health condition and require complex care, you may be eligible for Chronic Disease Management (CDM) assistance. The GP must complete a special referral form to refer you to an osteopath for treatment.

Please note this is not a bulk billed service. Full payment is required on the day of service, after which a rebate claimed back from Medicare at the time of payment. Please speak with your GP for further information.

Osteopaths are able to provide services under the NDIS scheme if the child’s funding is self-managed. Payment is required on the day service, after which the family is responsible for claiming back funds from NDIS.

This depends on your condition. Long term or ongoing conditions may require more clinical management than acute or short term conditions. Your osteopath will discuss this with you, based on your individual needs.

In general, you may feel some change within 2-3 treatments.

Professional Care From Bump To Baby & Beyond

Dr Emily Jones Osteopath Registered Advanced Paediatric Osteopath (Tertiary) With AHPRA
Dr Emily Jones Osteopath Registered Advanced Paediatric Osteopath (Tertiary) With Osteopathy Australia
Dr Emily Jones Osteopath Registered IBCLC
Dr Emily Jones Osteopath Registered Advanced Paediatric Osteopath (Tertiary) With AHPRA
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