COVID-19 Clinic Policy & Procedures

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Emily

Emily

COVID-19 CLINIC POLICY AND PROCEDURES 

Good news Melbourne! Restrictions on allied health care services in metropolitan Melbourne will be removed from Monday 19th October 2020.

At Northern Family Osteopathy in Eltham we are continuing to take the necessary steps to ensure everyone’s safety at the clinic. This includes:

  • Online screening form to be completed before your visit
  • Strict limit on the number of people per appointment – only the patient may attend. If the appointment is for a child, only one parent/ guardian may attend (siblings and extended family members will not be permitted).
  • Temperature measured and hand sanitiser when you arrive at the clinic
  • Your practitioner will be wearing a surgical grade face mask and face shield/ goggles for all consultations, and gloves as necessary
  • Everyone who attends the clinic (excluding infants and children under 12 years of age) must wear a surgical mask. If you have a medical exemption please contact your practitioner before your appointment to discuss.
  • Practitioner hand washing and sanitisation before and after each consultation
  • Only your practitioner is to open and shut the treatment room door
  • Changing of linen between each consultation
  • Cleaning of the treatment table, desk, chairs and other surfaces with antiseptic wipes and/or sprays between each consultation
  • Everyone who attends the clinic must maintain a distance of 1.5 meters from others at all times.

“If you are unwell or self-isolating, a significant portion of what we do can be performed or adapted to provide high quality care via Telehealth when face to face consultations are not possible.”

We have also scheduled buffer time between each appointment to allow for cleaning and to minimise cross over of patients in the waiting room. Therefore we ask that you arrive just on time (not early!) for your appointment.

As we currently have limited reception support, the easiest way to make an appointment is via our online booking system. Please note face to face appointments are not confirmed until you have passed the COVID-19 screening requirements. If you have any questions please do not hesitate to contact us as we are here to help in any way we can. 

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